Terms of Service
Welcome to our Terms of Service. Please read carefully to understand your rights and obligations.
Privacy Policy
Introduction
FREYA ILLUSTRATION – FZCO Ltd. ("we", "us", "our") operates Procreate.courses. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Our commitment: We respect your privacy and are committed to protecting your personal data. This policy will help you understand your privacy rights and how the law protects you.
Contact Information:
- Email: support@procreate.courses
- Address: Dubai Digital Park – Office A5- Dtec, Dubai Silicon Oasis, Dubai, United Arab Emirates
1. Information We Collect
Personal Information You Provide
Account Registration:
- Name
- Email address
- Username and password
- Country/location (optional)
Payment Information:
- Billing name and address
- Payment card details (processed by third-party payment processors - we do not store complete card numbers)
- Transaction history
Communications:
- Messages sent through our support chat
- Emails you send us
- Feedback and survey responses
- Course reviews and ratings
User-Generated Content:
- Forum posts and comments
- Profile information
- Uploaded images (if applicable)
Information Collected Automatically
Usage Data:
- Pages visited and features used
- Time spent on pages
- Course progress and completion rates
- Device information (browser type, operating system, IP address)
- Referral source (how you found our site)
Cookies and Tracking Technologies:
- Session cookies (essential for site functionality)
- Preference cookies (remember your settings)
- Analytics cookies (Google Analytics)
- Authentication cookies (keep you logged in)
Information from Third Parties
Social Media:
- If you connect via Facebook Messenger, we may receive basic profile information
Payment Processors:
- Transaction confirmation data from PayPal, Stripe, and other payment providers
2. How We Use Your Information
Primary Uses
Service Delivery:
- Provide access to purchased courses and content
- Process payments and send transaction confirmations
- Manage your account and user profile
- Enable course features (progress tracking, bookmarks, notes)
- Provide customer support
Communication:
- Send order confirmations and receipts
- Notify you about account activity
- Respond to your inquiries
- Send course updates and announcements
- Provide technical support
Improvement and Development:
- Analyze how users interact with our courses
- Identify popular content and areas for improvement
- Test new features and functionality
- Optimize site performance and user experience
Marketing (with your consent):
- Send promotional emails about new courses
- Announce special offers and discounts
- Share educational content and tips
- Recommend courses based on your interests
You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any promotional email or contacting us directly.
Legal Bases for Processing (GDPR)
We process your personal data based on:
- Contract performance: To provide services you've purchased
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal obligations: To comply with tax, accounting, and legal requirements
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our business:
Payment Processing:
- Stripe, PayPal, Apple Pay, and other payment processors
- These providers process payments securely and do not share your payment details with us
Email Services:
- Email service providers for transactional and marketing emails
- Only necessary contact information is shared
Analytics:
- Google Analytics (anonymized usage data)
- Helps us understand how users interact with our site
Hosting and Infrastructure:
- Cloud hosting providers for site operation
- Content delivery networks (CDNs) for faster page loading
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or illegal activity
- Protect the rights and safety of our users
Business Transfers
If we merge with, are acquired by, or sell assets to another company, your information may be transferred to the new entity. We will notify you before your information is subject to a different privacy policy.
4. Data Retention
How Long We Keep Your Data
Active Accounts:
- Account information: Retained while your account is active
- Course progress and completion data: Lifetime (as we provide lifetime access)
- Payment records: 7 years (for tax and accounting compliance)
Inactive Accounts:
- After 3 years of inactivity, we may contact you about account closure
- You can request account deletion at any time
User Contributions:
- Comments and reviews: Retained indefinitely to maintain community content integrity
- You can request deletion of your contributions
Marketing Data:
- Email lists: Until you unsubscribe
- After unsubscribing, we keep a suppression record to ensure we don't email you again
Legal and Security Records:
- Security logs and fraud prevention data: Up to 5 years
- Legal compliance records: As required by applicable law
Deletion Requests
When you request data deletion, we will:
- Delete your personal information within 30 days
- Retain only what is legally required (e.g., transaction records for tax purposes)
- Anonymize any data that must be retained for analytics
5. Your Privacy Rights
Rights Available to All Users
Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal exceptions)
Objection: Object to processing of your data for marketing purposes
Data Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications at any time
Additional Rights for EU/EEA Users (GDPR)
Right to Restriction: Limit how we use your data in certain circumstances
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Lodge a Complaint: File a complaint with your local data protection authority
Automated Decision-Making: We do not use automated decision-making or profiling
How to Exercise Your Rights
Contact us at support@procreate.courses with:
- Your full name and email address
- Specific right you wish to exercise
- Any relevant details to help us locate your information
We will respond within 30 days (or as required by applicable law).
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.
Types of Cookies We Use
Essential Cookies (Required):
- Session management (keep you logged in)
- Security (prevent fraud and protect your account)
- Site functionality (remember language preferences)
Analytics Cookies (Optional):
- Google Analytics (track site usage and performance)
- Help us understand which content is most valuable
- Data is anonymized and aggregated
Preference Cookies (Optional):
- Remember your display settings
- Store course progress and bookmarks
- Improve user experience across sessions
Cookie Consent
When you first visit our site, you can choose which non-essential cookies to accept. You can change your cookie preferences at any time through:
- Browser settings (clear or block cookies)
- Our cookie preference center (if available)
- Contacting support
Note: Disabling essential cookies may affect site functionality.
Third-Party Cookies
Google Analytics: We use Google Analytics to understand site usage. Google may use this data according to their privacy policy. You can opt
out using the Google Analytics Opt-out Browser Add-on.
Do Not Track Signals
Our site does not currently respond to "Do Not Track" browser signals, but you can control cookies through your browser settings.
7. Data Security
How We Protect Your Information
Technical Measures:
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive information
- Regular security audits and vulnerability assessments
- Secure password hashing (passwords are never stored in plain text)
- Firewall protection and intrusion detection
Organizational Measures:
- Access controls (only authorized personnel can access user data)
- Staff training on data protection and privacy
- Data processing agreements with all service providers
- Regular backup procedures
- Incident response procedures
Your Responsibility
Protect Your Account:
- Use a strong, unique password
- Never share your login credentials
- Log out after using shared devices
- Enable two-factor authentication (if available)
- Report suspicious activity immediately
Data Breach Notification
If a data breach occurs that affects your personal information, we will:
- Notify affected users within 72 hours (as required by GDPR)
- Describe what information was compromised
- Explain steps we're taking to address the breach
- Provide guidance on protecting yourself
- Report to relevant authorities as required by law
Important: No system is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security.
8. International Data Transfers
Where Your Data Is Stored
Our servers are located in multiple regions to provide reliable service globally. Your data may be transferred to and processed in:
- United States (hosting and service providers)
- European Union (some service providers)
Protection for International Transfers
When transferring data internationally, we ensure protection through:
- Standard Contractual Clauses (EU-approved)
- Data processing agreements with all service providers
- Compliance with applicable data protection laws
- Adequate security measures in all locations
Your Rights
If you are located in the EU/EEA, you have the right to know about international transfers and can object if protections are inadequate.
9. Children's Privacy
Age Requirements
Our services are not intended for children under 16 years old. We do not knowingly collect personal information from children.
If you are under 16:
- Do not register for an account
- Do not provide any personal information
- Ask a parent or guardian to contact us if you need assistance
If you are a parent or guardian:
- Monitor your child's internet usage
- Contact us immediately if you believe your child has provided information to us
- We will delete any information from children under 16 upon notification
COPPA Compliance (US Users)
For users under 13 in the United States, we comply with the Children's Online Privacy Protection Act (COPPA). Parents must provide verifiable consent before we collect any information from children under 13.
10. Third-Party Links and Services
External Websites
Our site may contain links to third-party websites, including:
- Social media platforms
- Payment processors
- Educational resources
- Partner websites
We are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before providing any information.
Embedded Content
Our courses may include embedded content from:
- YouTube (videos)
- Vimeo (videos)
- Other educational platforms
These services may collect data about your viewing activity according to their own privacy policies.
Social Media
If you interact with social media features on our site (share buttons, Facebook Messenger), those platforms may collect information about your activity.
11. Marketing Communications
What We Send
With your consent, we may send:
- New course announcements
- Special offers and discounts
- Educational tips and resources
- Platform updates and improvements
- Personalized course recommendations
How We Personalize
We may use your:
- Course purchase history
- Browsing behavior
- Stated interests
- Course completion rates
To recommend relevant content and offers.
Opting Out
Unsubscribe from marketing emails:
- Click "Unsubscribe" at the bottom of any promotional email
- Contact support@procreate.courses
- Update preferences in your account settings
Note: You will still receive transactional emails (purchase confirmations, password resets, important account notifications) even if you opt out of marketing.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Your CCPA Rights
Right to Know: What personal information we collect, use, and share
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights
How to Exercise CCPA Rights
Contact us at support@procreate.courses with your request. We will verify your identity and respond within 45 days.
Information We Collect (CCPA Categories)
- Identifiers (name, email, IP address)
- Commercial information (purchase history)
- Internet activity (browsing behavior)
- Geolocation data (approximate location)
13. Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy to reflect:
- Changes in our data practices
- New features or services
- Legal or regulatory requirements
- Feedback from users
How We Notify You
When we make changes:
- Update the "Last updated" date at the top
- For material changes, we will send an email notification
- Post a notice on the website
- Give you an opportunity to review before changes take effect
Your continued use of the site after changes indicates acceptance of the updated policy.
14. Contact Us About Privacy
Privacy Questions or Concerns
If you have questions about this Privacy Policy or our data practices, contact us:
Email: support@procreate.courses
Mail:
FREYA ILLUSTRATION – FZCO Ltd.
Privacy Team
Dubai Digital Park – Office A5- Dtec
Dubai Silicon Oasis
Dubai, United Arab Emirates
Response Time: We aim to respond to all privacy inquiries within 5 business days.
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at: support@procreate.courses
Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
EU/EEA residents: Contact your national data protection authority
UK residents: Information Commissioner's Office (ICO)
UAE residents: UAE Data Protection Office
15. Additional Information
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.
Data Processing Agreements
We have data processing agreements in place with all service providers who process personal data on our behalf.
Regular Reviews
We regularly review our data collection, storage, and processing practices to ensure compliance with this Privacy Policy and applicable laws.
Your Consent
By using Procreate.courses, you consent to the collection and use of information as described in this Privacy Policy.
This Privacy Policy is designed to be transparent and help you make informed decisions about your personal data. If anything is unclear, please contact us.