Terms of Service

Welcome to our Terms of Service. Please read carefully to understand your rights and obligations.

Terms and Conditions

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Who We Are

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Procreate.courses is operated by:

FREYA ILLUSTRATION – FZCO Ltd.
Dubai Digital Park – Office A5- Dtec
Dubai Silicon Oasis
Dubai, United Arab Emirates

Contact Information:

  • Email: support@procreate.courses
  • Facebook Messenger: https://m.me/freya.artss
  • Support chat: Available via the question mark bubble on the bottom right of any page

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1. Agreement to Terms

These Terms of Use constitute a legally binding agreement between you (whether personally or on behalf of an entity) and FREYA ILLUSTRATION – FZCO Ltd. ("Company", "we", "us", or "our"), concerning your access to and use of the https://procreate.courses website and related services (collectively, the "Site").

By accessing the Site, you confirm that:

  • You have read, understood, and agree to be bound by these Terms
  • You are at least 18 years old, or have parental permission if you are a minor
  • You will comply with all applicable laws and regulations

IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right to modify these Terms at any time. We will update the "Last updated" date at the top of this page. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

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2. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and privacy practices.

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3. User Registration and Accounts

Account Creation

To access course content, you must register and create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password confidential
  • Not share your account credentials with others
  • Notify us immediately if you suspect unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

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Password Security

You are fully responsible for all activity under your account. If you forget your password, use the password reset link to receive a new password via email.

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4. Products and Services

We offer digital art courses, Procreate assets (brushes, 3D models), and iPad accessories.

Course Access

  • Purchased video courses include lifetime access
  • Access is for personal, non-commercial use only
  • You may not share, resell, or redistribute course content

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Product Information

We make every effort to display accurate product information, but we do not guarantee that colors, features, or specifications will be perfectly accurate on all devices. Product availability and pricing are subject to change.

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5. Purchases and Payment

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Discover
  • Apple Pay
  • Alipay

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Payment Terms

  • All prices are in U.S. dollars
  • You authorize us to charge your payment method for all purchases
  • You must provide current and accurate payment information
  • We reserve the right to correct pricing errors even after payment

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Order Processing

  1. Select and preview courses on the website
  2. Complete payment through our secure checkout
  3. Receive immediate access to course content
  4. Confirmation email sent to your registered email address

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6. Refund Policy

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Video Courses

30-day money-back guarantee. Request a full refund including payment processing fees within 30 days of purchase, no questions asked.

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Procreate Assets (Brushes, 3D Models)

No refunds on digital assets, as these products can be downloaded and saved permanently.

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Physical Products (iPad Accessories)

30-day return policy for unused products in undamaged packaging. Contact support for return instructions. Returns not accepted for used products.

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How to Request a Refund

Contact support@procreate.courses with your order number and reason for refund.

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7. Intellectual Property Rights

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Our Content

All content on the Site—including course materials, videos, text, graphics, logos, software, and designs—is owned by FREYA ILLUSTRATION – FZCO Ltd. and protected by international copyright and trademark laws.

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Your License

When you purchase a course, you receive a limited, personal, non-commercial license to:

  • Access and view course content
  • Download materials for personal reference
  • Use course techniques in your own creative work

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Prohibited Uses

You may NOT:

  • Copy, reproduce, or redistribute course content
  • Share login credentials or course access
  • Use course content for commercial training or resale
  • Remove copyright notices or watermarks
  • Create derivative works based on our proprietary content

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8. Prohibited Activities

You agree NOT to:

Content and Security:

  • Upload viruses, malware, or malicious code
  • Circumvent security features or DRM protections
  • Use automated tools (bots, scrapers, scripts) to access the Site
  • Reverse engineer or decompile any Site software

Misuse and Fraud:

  • Provide false information or impersonate others
  • Use the Site for any illegal purpose
  • Attempt to gain unauthorized access to other users' accounts
  • Collect user information without permission

Commercial Misuse:

  • Resell or redistribute purchased digital content
  • Use the Site to compete with our business
  • Frame or link to the Site without permission
  • Use content for commercial training without written permission

Harassment and Abuse:

  • Post discriminatory, offensive, or harassing content
  • Submit false reports or abuse support services
  • Interfere with other users' enjoyment of the Site

Violations may result in immediate account termination and legal action.

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9. User Contributions and Reviews

Review Guidelines

When posting reviews or comments, you must:

  • Have firsthand experience with the product/course
  • Avoid profanity, hate speech, or discriminatory language
  • Not make false or misleading statements
  • Not be affiliated with competitors when posting negative reviews
  • Not organize campaigns to manipulate reviews

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License Grant

By posting content (reviews, comments, forum posts) on the Site, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute that content. You retain ownership of your contributions.

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Our Rights

We reserve the right to:

  • Edit, remove, or reject any user contribution
  • Pre-screen content before publication
  • Delete content that violates these Terms

We are not liable for user-generated content and do not endorse user opinions.

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10. Support and Technical Issues

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Lifetime Access Guarantee

If you experience login issues or technical problems accessing purchased content, contact our support team for assistance. There is no limit to the number of support requests.

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Site Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability.

We are not liable for any loss or inconvenience caused by downtime or technical issues.

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11. Disclaimers

THE SITE IS PROVIDED "AS-IS" AND "AS-AVAILABLE."

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability or fitness for a particular purpose
  • Accuracy or completeness of content
  • Uninterrupted or error-free service

We are not responsible for:

  • Errors or inaccuracies in content
  • Unauthorized access to our servers
  • Transmission interruptions
  • Viruses or malicious code from third parties
  • Third-party products or services advertised on the Site

Use your best judgment when using the Site and making purchases.

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12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We (including our directors, employees, and agents) are NOT liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site, including:

  • Lost profits or revenue
  • Loss of data
  • Business interruption
  • Personal injury or property damage

Our total liability to you for any claim is limited to the amount you paid us in the three (3) months prior to the claim.

Some jurisdictions do not allow limitations on implied warranties or liability, so these limitations may not apply to you.

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13. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your user contributions
  • Any harmful act toward other users

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14. Governing Law and Dispute Resolution

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Governing Law

These Terms are governed by the laws of the United Arab Emirates.

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Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of the United Arab Emirates for any disputes arising from these Terms or your use of the Site.

We also maintain the right to bring proceedings in the courts where you reside or conduct business.

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15. Term and Termination

These Terms remain in effect while you use the Site.

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Our Rights

We reserve the right to, without notice:

  • Deny access to any user for any reason
  • Terminate accounts that violate these Terms
  • Remove content or accounts at our discretion
  • Block IP addresses

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Your Obligations

If your account is terminated:

  • You may not create a new account
  • You lose access to all purchased content
  • We reserve the right to pursue legal action for violations

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16. Modifications to the Site

We reserve the right to:

  • Modify, suspend, or discontinue any part of the Site
  • Change pricing or product offerings
  • Update content without notice

We have no obligation to maintain any specific features or content, and we are not liable for any modifications or discontinuances.

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17. Electronic Communications

By using the Site, you consent to receive electronic communications from us, including:

  • Order confirmations
  • Account notifications
  • Marketing emails (you can opt out)
  • Policy updates

You agree that electronic communications satisfy any legal requirement for written communication.

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18. Miscellaneous

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Entire Agreement

These Terms constitute the entire agreement between you and FREYA ILLUSTRATION – FZCO Ltd. regarding the Site.

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Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

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Waiver

Our failure to enforce any right does not constitute a waiver of that right.

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Assignment

We may assign our rights and obligations to others. You may not assign your rights without our written consent.

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No Agency

Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and us.

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19. Contact Us

For questions about these Terms or to resolve complaints:

FREYA ILLUSTRATION – FZCO Ltd.
Dubai Digital Park – Office A5- Dtec
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: support@procreate.courses
Facebook Messenger: https://m.me/freya.artss

By using Procreate.courses, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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